20 May, 2020


For several years we have heard of digital transformation, and in many cases this idea did not go beyond the promise of a fantastic world offered by sales people selling smoke and mirrors. Fortunately, we recently went from theory to practice and the results began to speak for themselves.

The digital transformation had been happening at a slow pace simply because many companies had given it little priority or viewed it as a long-term strategy. However, the scenario generated by the pandemic have accelerated it, making it a priority and a key tool to overcome these difficult times.

We have just begun to feel the effects of COVID-19 in both the social, and business spheres, and it is difficult to predict when we will be back to normal, or if we ever will. This is why many speak of a “new normal” in which companies must adapt to continue their operation and ensure their survival while guaranteeing the health of both their employess, and their clients.

This adaptation requires the redesign of processes to make them more efficient, not dependent (on people, physical premises, or paper) and, most importantly, be able to execute them automatically, and/or remotely.

Coincidentally, this situation has unfolded a great opportunity where the combination of robotic process automation (RPA), along with the explosion of artificial intelligence, accelerate the adaptation of processes to give the companies the ability to respond to the challenges of our current reality and take a competitive advantage against those who have not yet decided to transform.